Continuity of care (COC)

When you switch health plans, doctors or medical groups, you don’t want your care put on hold.

The COC program is there to make sure any treatment you get stays on track. Here is a list of services COC can help protect:

  • Acute condition (e.g., sudden GI bleed, broken bone)
  • Serious chronic condition
  • Pregnancy and immediate postpartum – Maternal mental health
  • Care of newborns
  • Terminal illness
  • Surgery and surgical follow-up care

Medical

If you or family member(s) are enrolling in an HMO plan and are currently receiving ongoing medical treatment or treatment from a non-participating provider, call the dedicated customer contact center for LAUSD at 1-800-654-9821 as soon as possible. A representative will help you determine if you're eligible for continuity of care assistance.

Pharmacy

If you are taking any of the drugs listed on the Prescription Transition form (below), fill it out, and return it to Health Net.

Prescription Transition form (PDF)

Behavioral Health

If you (or a covered family member) are getting mental health services or substance use disorder treatment, call MHN at (888) 935-5966 as soon as you can. If your current provider is not an MHN network provider, you will be connected with a care manager. This person will review your status and arrange for a medically appropriate transfer of your care to a MHN participating provider.

Need Help? 

Health Net Customer Support