Contact Us

Contact Us
Benefit	Contact Information
Health Net Member Services	800-654-9821 – General benefit questions or issues 844-542-0102 – Seniority Plus 800-331-1777 – Spanish 711 – TTY (Hearing assistance) Send a secure message
CVS/caremark™	General questions or to order refills 888-624-1139 (English & Spanish) 866-236-1069 (TDD/TTY - Hearing assistance) For new prescriptions, either you or your doctor can call: 800-875-0867 Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional login required): Place refill orders online
Express Scripts^® Pharmacy (HMO Retirees)	You may register for our preferred Mail Order Service by one of the following ways: Phone: Express Scripts^® Pharmacy Member Services at 833-750-0201 (TTY: 711) 24 hours a day, 7 days a week. On-line: Express Scripts^® Pharmacy Mail: Complete the Express Scripts^® Pharmacy form below and send it to the address listed on the form. Express Scripts^® Pharmacy Mail Order Form (PDF)
Behavioral Health & Substance Abuse Programs	888-935-5966 – Health Net's Behavioral Health customer service For questions or help with authorizations, referrals and transition of care.
Chiropractic Benefits	800-848-3555 – American Specialty Health (ASH) 8:00 a.m. to 5:00 p.m. (Pacific time) Find a provider
Nurse Advice Line	Log in to Health Net website or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States	Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes). After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit	Report any fraud or suspected fraud issues. Learn more 800-977-3565