Contact Us

Contact Us
BenefitContact Information
Health Net Member Services
CVS/caremark™General questions or to order refills For new prescriptions, either you or your doctor can call:

Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional login required):
Express Scripts® Pharmacy (HMO Retirees)You may register for our preferred Mail Order Service by one of the following ways:
Behavioral Health & Substance Abuse Programs888-935-5966 – Health Net's Behavioral Health customer service
For questions or help with authorizations, referrals and transition of care.
Chiropractic Benefits800-848-3555 – American Specialty Health (ASH)
(8:00 a.m. to 5:00 p.m. Pacific time)

Find a provider
Nurse Advice LineLog in to healthnet website or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes).
  2. After the prompts, dial toll-free 800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations UnitReport any fraud or suspected fraud issues. Learn more